By: Michele Veneziano

Digital transformation has become increasingly important in the public sector due to its potential to improve efficiency, reduce costs, and enhance (digital) public services. So far, different strands of literature investigated how the use of digital technologies in public administration has enabled governments to streamline processes, automate routine tasks, and improve data management. This is supposed to lead to faster and more accurate decision-making, greater transparency, and even more citizen engagement. The COVID-19 pandemic has further highlighted the importance of digital transformation in the public sector, as remote work and digital service delivery became essential.

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